Management

Practice Manager Mrs Illona Clark Assoc CIPD

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, complaints, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Receptionists

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and signpost you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries and results, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Attached Staff

Sheina Gilmour and Lorraine Mason – Health Visitors 

Our Health Visiting Team  offer health advice and support mainly to families with young children. This includes help with parenting and behaviour management and also support to women with Post Natal depression. They can see children for development checks and immunisation by appointment. Any enquiries regarding immunisations/appointments should be telephoned on 0141 211 6142.

At other times they are available for home visits where necessary. Please telephone them on 0141 232 9175.

Lisa Fox CLP 

Lisa is a Community Links Practitioner for the Health and Social Care ALLIANCE Scotland. She can meet to discuss what is impacting you and what support you are looking for. Lisa can then help you to find and access the right kind of services for you. This service is open to anyone registered with this practice, for any reason – whether that’s housing, finance, health, wellbeing or more. Please ask for a referral to the Community Links Practitioner if you wish for an appointment.

Helen Castle – Community Pharmacist

Helen is team leader within a network of  pharmacy technicians who deal with all incoming hospital discharge letters on behalf of the practice.  Medication reconciliation is needed as part of the discharge process with all patients leaving hospital who return to the community.  The team will guide the GPs with all changes needing implemented for each individual patient.  Helen is efficient in Diabetes and Hypertension monitoring.  She is also trained in pain management.